Connection and deletion help
No information after connecting
Check that you returned from the official authorization page and selected Confirm in Catch, then check the connector's sync progress. The first import may run in batches, pausing for provider rate limits. A configured connection service does not mean the provider has approved the app or your account has sufficient permissions.
Stop reading a source
Open Manage connection in the app's Connectors page and choose disconnect. By default, local information from that source is cleared too; follow the options in the actual confirmation dialog. If a network error occurs, retry or revoke Catch's access in the provider account first.
Delete saved information
Forget the relevant source record on its detail page. Derived summaries and related caches become invalid. Manually created memories without a linked source can be deleted separately in Memory. Files and backups you exported are not automatically deleted by the app.
Revoke access in your Google account
Find Catch in Google's third-party connections to view or remove access. This may affect several Catch connections using the same Google app.
Contact the operator
When reporting an issue, include the app version, time, connector name, and error message. Do not send passwords, authorization codes, access tokens, or private source content.